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Frequently asked questions
How do I enroll a face?
Go to Enroll Face in the sidebar. Upload a clear JPG, PNG, BMP, or WebP photo showing one face, enter the person's name and optional ID, then click Enroll.
What image quality is required?
Use a well-lit, front-facing photo where the face is clearly visible. Avoid sunglasses, extreme angles, or heavy obstructions. Minimum 200×200 pixels recommended.
Why is recognition returning no match?
Try lowering the similarity threshold (default 0.65). Make sure the person's face was enrolled beforehand. Poor lighting or occlusions reduce accuracy.
How are API credits calculated?
Each successful Enroll or Recognize request consumes 1 credit. Failed requests (no face detected, bad image) do not consume credits.
Can I delete an enrolled face?
Yes. Go to Faces List, find the identity, and click the delete (trash) icon. Confirm the deletion and the face is permanently removed.
What happens if my token expires?
API calls will return 401 Unauthorized. Contact support to renew your token or register a new account to receive a fresh one.
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